7wingame Privacy Policy — Your data is safe with us

1 Introduction & Applicability

7wingame (referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains how 7wingame collects, uses, stores, and protects your personal information. It applies whenever you use the 7wingame website, mobile app, or any of our services.

7wingame is an international online gaming platform serving Bangladesh and players around the world. We follow international data protection standards and are committed to keeping your personal information secure.

This Privacy Policy is part of 7wingame's Terms & Conditions must be read alongside. Together, both documents provide a complete picture of your rights and responsibilities.

2 What Information We Collect

7wingame collects various types of information. The table below details what is collected and for what purpose:

3 How Your Information Is Used

7wingame uses the information it collects for the purposes outlined below. Each use has a legitimate and transparent reason behind it.

• Account management: Your identity and contact details are used to create, verify, and maintain your account.
• Transaction Processing: To securely process deposits, withdrawals, and other financial transactions.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
• Service Improvement: To improve platform performance and enhance the user experience.
• Customer Service: Your support team is provided with the necessary information to resolve your questions and issues.
• Responsible Gaming: To analyze your gaming patterns and identify potential problem gambling behavior so we can offer appropriate support.
• Promotions & Offers: To inform you of relevant bonuses and promotions based on your preferences (with your consent).
• Legal obligations: To provide information to regulatory bodies and law enforcement authorities when required.

4 Data Retention & Protection

7wingame employs industry-leading technical and organizational measures to keep your data secure. Your information is stored on protected servers, and only authorized personnel can access it on a need-to-know basis.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Data stored on our servers is protected with AES-256 encryption.
• Firewalls and intrusion detection systems are in place to prevent unauthorized access.
• Regular security audits and vulnerability assessments are conducted.
• Staff receive regular training on data protection.
• 24/7 monitoring is in place to detect suspicious activity.

Your information is retained while your account is active and for a defined period as required by law. After your account is closed, data is kept for the minimum period required under applicable law and then securely deleted.

5 Cookie Policy

7wingame uses cookies on its website. Cookies are small text files stored in your browser. They help improve your experience and ensure the platform functions correctly.

• Essential cookies: Essential for the platform's core functionality, such as maintaining login sessions. Disabling these may cause the site to not function properly.
• Performance Cookies: Anonymous data about site usage is collected to help improve the quality of our services.
• Functional Cookies: It remembers your preferences such as language selection and delivers a personalized experience.
• Analytics Cookies: To understand how users interact with the site. This data is fully anonymized.

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect the availability of some platform features.

6 Sharing Data with Third Parties

7wingame never sells your personal information. In limited circumstances, however, certain data may need to be shared with selected third parties in order to operate our services.

• Payment Processor: Required financial information is shared with payment gateway providers to complete transactions.
• Game Provider: Minimum necessary data is shared with technology partners to operate the games.
• Law enforcement agencies: We may be required to disclose information in response to a court order or lawful legal request.
• Regulatory Authority: Providing necessary information upon investigation or request by the licensing authority.
• Security Partner: With specialist service providers for fraud prevention and KYC verification.

7 Your Data Rights

7wingame believes you own your data. That is why we respect a set of important rights you have over your personal information.

• Right to Access: You may request to view the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Data Portability: You may request a copy of your information in a common, portable format.
• Right to object: You may object to the use of your data for specific purposes.

To exercise any of these rights, contact 7wingame customer support. We will process your request within 30 business days. In some cases, we may be required to retain certain information due to legal obligations.

8 Minor Protection

7wingame does not provide services to anyone under 18. We do not knowingly collect information from minors. If you are a parent or guardian and believe your child has registered on our platform, please contact our support team immediately.

• Age is verified at registration, and KYC documents are requested in cases where eligibility is uncertain.
• If a minor's account is detected, it will be immediately closed and all associated data will be deleted.
• Parents are advised to monitor their children's internet usage.
• Responsible Gaming tools can be used to enable family protection settings on your account.

9 Privacy Policy Changes

7wingame may update this Privacy Policy from time to time. Any changes will be published on this page, and you will be notified by email for significant updates.

• The "Last Updated" date at the top of the page is revised with each update.
• For major changes, notice will be sent to your registered email at least 30 days in advance.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

We recommend checking this page regularly to stay up to date with the latest Privacy Policy.

10 Contact & Complaints

For any questions, complaints, or requests to exercise your rights regarding the Privacy Policy, please contact the 7wingame customer support team. Our dedicated privacy team will handle your matter promptly and with care.

We aim to provide an initial response within 5 business days of receiving your complaint, and a full resolution within 30 business days.